+971 2 650 0485
Privacy Policy
Last updated: September 4, 2026. This policy explains how we collect, use, and protect your personal information.
1. Introduction
Apex Medical Centre ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us through apexhealthcare.ae. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
2. Information We Collect
We may collect information you provide directly to us, such as your name, phone number, email address, and message content when you submit an appointment request, contact form, or feedback form. We may also automatically collect limited technical information, such as your browser type and pages visited, to help us improve the website.
3. How We Use Your Information
We use the information you provide to respond to appointment requests and enquiries, contact you about our services, improve our website and patient experience, and comply with legal and regulatory obligations. We do not sell your personal information to third parties.
4. Cookies
Our website may use cookies and similar technologies to remember your preferences, such as your selected language, and to understand how visitors use our site. You can control or disable cookies through your browser settings; however, this may affect certain website features.
5. Sharing of Information
We may share your information with staff and medical professionals involved in coordinating your care, with service providers who help us operate this website (such as email and appointment-handling tools), and with insurance providers where necessary to process your coverage, and where required by UAE law or regulatory authorities.
6. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of the personal information you have submitted to us. To make such a request, please contact us using the details below.
8. Children's Privacy
This website is not directed at children under 16 for the purpose of collecting personal information without parental involvement. Information about minor patients submitted through this site is expected to be provided by a parent or legal guardian.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at reception@apexhealthcare.ae or call +971 2 650 0485.